Terms & conditions

Welcome to Carelia.es and thank you for trusting our products.

Right after, we will show you some general information on our website, as well as some legal notices and information access and the useof  the site. If you have any further questions do not hesitate to contact us.

General information web site

In compliance with the provisions of Law 34/2002, of July 11, Services Information Society and Electronic Commerce, we inform the general details of this website.

The owner of this web is "Laclais, SL", Spanish company established in Rutlla Street, 26 low, 08221 Terrassa, Barcelona (Spain), registered in the Companies Register of Barcelona, Volume 43971, Folio 41, Sheet B-443 276, with the number B-66136177.

Legal warning

Privacy and protection of personal data

This Privacy Policy is an integral part of the Terms and Conditions of this site to which it can be accessed.

Laclais, S.L. (Hereinafter "Carelia") for the purposes of the provisions of Article 5 of Law 15/1999 of December 13, Protection of Personal Data (hereinafter "LOPD"), Carelia informs you that the personal data you provide us through our website, as well as data that CARELIA has access as a result of browsing, query or request made through the web page www.carelia.es will be collected in a file managed by Carelia, registered under number 2133381272 in the Spanish Data Protection Agency. You can exercise your rights of access, rectification, cancellation and opposition to the processing of personal data under the terms and conditions provided in the LOPD. For your comfort,

CARELIA offers the possibility to exercise the rights aforementioned by the following email address: lopd@carelia.es or by regular mail to Laclais, SL (Carelia), ref. "Personal Data", C / Rutlla, 26, bajos, 08221 Terrassa, Barcelona (Spain).

Please inform CARELIA immediately to any changes to their data so that the information contained in the file of Carelia, is always updated and contains no errors. Also, with the acceptance of this legal notice, you acknowledge that the information and data provided to Carelia, via e-mail, is accurate and true.

CARELIA undertakes to treat the personal data of the user in accordance with the provisions of current legislation on data protection.

The personal data you provide to Carelia is restricted in order to provide the services you might request, process orders and / or subscribe to our mailing list. These data is not disclosed to third parties.

CARELIA informs you that it has implemented security measures of a technical and organizational measures to ensure the security of their personal data and avoid its alteration, loss, treatment and / or unauthorized access, given the state of technology, the nature of the data stored and the risks they are exposed, whether from human action or physical or natural means. All in accordance with the provisions of Article 9 LOPD and Royal Decree 994/1999 of June 1, the Regulation of security measures for automated files containing data of a personal nature.




Access to the site attributed to whom performs the condition of user, accepting, from that moment, fully and without reservation, these Conditions.

These terms and conditions are intended to establish and regulate the general access to the website, as well as various content and services provided by third parties or CARELIA from and / or through it.

These conditions may undergo changes in the future to the discretion of Carelia and without any prior notice of them. Consequently, it will be the sole responsibility of the user to verify the terms and conditions prevailing in each of the occasions on which it intends to use the website.

IMPORTANT NOTICE: To join the Carelian community of registered users and to register, the user must have at least eighteen (18) years of age. Therefore, when completing the registration form, you warrant that you are at least eighteen (18) years of age, and will be entirely responsible for this declaration.

Using the website

The user agrees to use the website and its services and contents without violating the generally accepted law, good faith and public order.

It is also prohibited the use of the website for illegal or harmful purposes against Carelia, or third parties, or that may damage or impede the normal operation of the website.

Levels of acces and user registration

In general the mere access to the site will be free. However, CARELIA conditions access to certain areas of the website and use of its services to the prior completion of the corresponding user registration form.

The use of the website is under the sole responsibility of the user.

This responsibility extends to the use, by the user or any third party, passwords or similar codes assigned for accessing the website, as well as any of its services.

Without limiting the foregoing, Carelia reserves the right to refuse at any time and without notice, access to the website to those users who violate these terms.

User is obliged to guard diligently the "user" and "password word" provided by Carelia, preventing access by unauthorized third parties thereto, and thus ensuring confidentiality.

In effect, access to CARELIA through user identification through social networks will be considered user registration and necessarily implies the acceptance without reservation or objection to these terms and conditions.

Reservation of Rights

Carelia reserves the right to modify unilaterally and without notice, whenever it deems appropriate, the structure and design of the website as well as modify or eliminate services, contents and conditions of access and / or use of the website .

Carelia reserves the right to interrupt, suspend or terminate the service of the website or any of the services included.

Exclusion of guarantees and responsability

CARELIA does not offer any warranty and it is not liable under any circumstances for damages of any kind that may be due to:

  • The lack of availability, maintenance and effective operation of the website and / or its services or contents.
  • The lack of usefulness, suitability or validity of the website and / or its services or contents to satisfy needs, activities or specific results or expectations of users.

  • The existence of viruses, malicious or harmful programs in the contents.
  • The illicit, negligent, fraudulent or contrary to these General Conditions, good faith, generally accepted uses or public order, the website, its services or contents by the user.
  • Failure by third parties of their obligations or commitments in relation to the services provided to users through the website.

  • The reproduced photographs and texts presenting the products offered are merely informative
  • Subject to the provisions of the preceding paragraphs, the responsibility of Carelia under these terms will not exceed an amount equal to amounts paid after the transaction is in the origin of such liability, whatever the cause or form of action in question.

  • CARELIA can not be held liable for breach of contract concluded in case of shortage of stock or unavailability of the product, due to force majeure, business disruption or total or partial strike, particularly of postal services and transportation or communications, flood or fire. The provisions of this clause will not affect your statutory rights as a consumer, nor your right to withdraw the contract.

  • In case of dispute, the customer will be directed, first, to CARELIA to reach an amicable resolution.

Linking Policy

1. People or entities wishing to make or make a hyperlink from a web page from another internet portal to any of the websites carelia.es must comply with the following conditions:

  • total or partial reproduction of any of the services or contents of the website without the express permission of Carelia are not allowed.
  • deep-links can not be established, or IMG or image links, or frames with the pages carelia.es without the express permission of Carelia

  • No false, inaccurate or incorrect on the pages of carelia.es, or the services or contents will be included. Except for those signs that are part of the hyperlink, the web page in which it will not contain any trademark, trade name, label, name, logo, slogan or other distinctive signs belonging to Carelia, unless authorized by it.
  • The establishment of the hyperlink does not imply the existence of relations between Carelia and the owner of the website or portal from which it is made, nor the knowledge and acceptance of Carelia of services and content offered on this website or portal.

  • CARELIA will not be responsible for the contents or services made available to the public on the website or portal from which the hyperlink is made nor the information and statements included therein.

2. carelia.es website provides user connections and links to other third party managed and controlled websites. These links have the sole function of facilitating users to search for information, content and Internet services, but in no case will be considered a suggestion, recommendation or invitation to visit them.

CARELIA does not market, manage, or previously control, nor own the content, services, information and statements available on these websites.

CARELIA does not assume any responsibility, even indirectly or indirectly, for any damage of any kind arising from access, maintenance, use, quality, legality, reliability and usefulness of the contents, information, communications, opinions , demonstrations, products and services available or offered on Web sites not managed by Carelia and make them accessible through the website carelia.es

Intellectual property

The text, images, logos, trademarks, sounds, animations, videos, source code and other content included in this website are property of Carelia, and if it has the right to use and exploit them, and this regard are governed works protected by the law of intellectual property in force.

Any transmission, distribution, reproduction or storage, total or partial, made for profit or commercial content stored on this website purpose is expressly prohibited, unless prior written permission of the rights holder.

For the purpose of preserving any intellectual or industrial property of Carelia, the user undertakes to respect all rights to the content, information and services from or through the website, generally refraining copy, distribute, reproduce or in any way communicate the same to third parties, without specific written authorization of Carelia.

Access to this website does not give you any rights or ownership over the intellectual and industrial property in corporate items.


Prices quoted include VAT.


For the approval of the order, the customer must:

  • Accept the order price which includes the amount of the price of the chosen products and the cost of shipping. The fact of making an order implies full acceptance of prices, description of products for sale and general conditions of sale which will be the only applicable to the contract thus concluded. Receipt of the order shall be confirmed by CARELIA by sending an e-mail to the client.

  • Carelia reserves the right to cancel the whole or a part of an order, in particular when no response is obtained from the client on aspects of the order, fraudulent behavior or payment is invalid for any reason observe.


The customer has several forms of payment:

  • By credit or debit card via the payment gateway Secure enabled BBVA (3-D Secure) and American Express SafeKey

  • By enabling PayPal to pay directly without communicating financial data.


The standard time between placing the order and the delivery date is 48-72 hours from our confirmation of payment received. We understand the hours and days as  labour working hours and  days.

Optionally, we offer 24-hour delivery, low specific request through the appropriate selection on the website.

If, despite the efforts of Carelia to ensure stocks products in its catalog one of them was found unavailable, the customer will be warned in the least possible delay about this inconvenience. In this case, you will be offered a further term of delivery or the annulment of the order and the automatic refund of the amount paid, if any. In any case, the unavailability of a product entitled to any compensation.

Receipt of order

If the shippment is returned to us due to an incorrect address provided by the customer or by failing to reach an agreement with the courier company in the waiting period established by this entity before making the return, we will retransmit it once received, however the dispatch costs must be paid by the customer.

CARELIA is not responsible for delays attributable to the courier company.

Governing Law and Jurisdiction

These Terms shall be governed by Spanish law.

Both CARELIA as the user agree to attempt to resolve amicably any disagreement that may arise in the development of market relations that are proper.

For the solution of contentious issues that may arise from the development of market relations that are proper, both parties submit to the jurisdiction of the courts of Barcelona (Spain).


CARELIA, on their own or by a third party contracted to provide measurement services, may use cookies when a user browses the website. Cookies are files sent to the browser by a web server in order to perform the analysis of the users' browsing and make the buying easier for you.

Cookies used by the Website are only associated with an anonymous user and computer, and they do not   provide by themselves any personal data of the user.

If you want to disable or enable cookies, see the help resources for your browser.

By using cookies, it is possible that the server where the web is, recognizes the web browser used by the user in order to make navigation easier, allowing, for example, access to users who have registered previously, access areas, services, promotions or competitions reserved exclusively for them without having to register each time. They are also used to measure the audience and traffic parameters, monitor progress and number of entries.

The user can configure their browser to be notified of the receipt of cookies and prevent their installation on your computer. Please consult the instructions and manuals of your browser for more information.

To use the web site, it is not necessary that the user allows the installation of cookies sent by the website or third parties acting on their behalf, notwithstanding that the user may need to log in as such in each of services that require prior registration or "login".

The cookies used on this website are at any rate temporarily for the sole purpose of making more efficient onward transmission. Under no circumstances use cookies to collect personal information.

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